FAQ

Where is the store based?

Singapore, Singapore

What is this store’s return and exchange policy?

We accept refund and exchange if the item purchased is faulty or far beyond as described in the listing. Kindly contact us within 7 working days from the day of receipt of the item. Full refund will be processed once we receive the item in its original condition. No restocking fee will be imposed.

Do you accept orders placed outside of the US?

We sure do!

How long will it take to receive my order?

Please make sure you enter the correct shipping address when you order from me, and please make sure that there’s someone available to accept the package (signature required) when it arrives.

All items will be shipped via Registered Air Mail in 1-2 weeks time once payment received, unless specified. Payment via PayPal eCheck will take additional days to clear. Shipping will estimate to take 4 days to 5 weeks depending on where you stay. You are responsible for any import duties or taxes that may be imposed by your country’s customs department.

Orders that are returned to us due to an incomplete or incorrect address provided will not be returned to the customer and will only be resent at the customer’s expense. Additionally, orders that are abandoned by the customer for any reason will not be returned to the customer and will only be resent at the customer’s expense.

Registered Article (USA)*

USPS will not be providing Registered Article status on its website with immediate effect. Tracking information is only available up to departure from Singapore.

Registered Article European countries ( mainly UK, France and Germany)

Do kindly check with your post office in 2 weeks time once i emailed you that your order had been shipped. Shipping usually take longer during holiday periods but do contact me if you did not receive your order in a month time. Do kindly note that oversea mails are usually taken over and handled by your country post service and delivery to you.

Original artwork FAQS

For purchase of original artwork does not mean a transfer of intellectual property rights. You are not allow to distort, alter or make products out of it.
The artist retains all rights to reproduce the artwork ( print or products).

Additional Policies and FAQs

For more prints not listed here yet, please login to https://www.facebook.com/xiaobaosg. Email to xiaobaosg@gmail.com if you getting more..

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